Trust & Safety

When a wrong call is a headline, you need more than a confidence score.

Content moderation is where confident-but-wrong does the most visible damage. Kenloop trains the model on the hard cases, reviews the ones that carry real risk, and stands behind every decision.

The stakes

Two ways to get moderation wrong. Both cost you.

Over-removal

Take down legitimate speech and you lose users' trust — and sometimes make the news for the wrong reason.

Under-removal

Leave genuine harm up and you put people at risk and invite regulators to the table.

A moving target

Slang, tactics, and context shift weekly. Yesterday's rules quietly stop matching today's posts.

Train the model

Teach it the things that don't sit still.

The hardest moderation calls aren't in the policy doc — they're in context. Annotate captures that context so the model learns it.

Nuance & slang

Coded language and reclaimed terms that flip meaning by community and by moment.

Visuals & memes

Image and meme formats where the harm lives in the combination, not the caption.

Crisis language

Signals of self-harm or danger that need careful judgment, not a blunt keyword match.

Review live calls

A person on the calls that carry the most risk.

Verify routes the borderline and high-stakes decisions — the ones a confidence score can't settle — to trained reviewers who make the call and log why. Everything else flows through at full speed.

Coverage

Across the surfaces and categories that matter.

The loop covers the formats people actually post in, and the harm types where a wrong call does real damage.

Surfaces
TextImagesVideoAudio & livestream
Harm categories
Child safetySelf-harm & crisisViolent extremismHate & harassmentFraud & spam
The landscape

Where Kenloop fits.

Annotation platforms hand you labeling tools but leave quality to you. Moderation software automates the easy nine-tenths and stops at the hard part. Outsourced moderation teams add headcount without the accountability. Kenloop owns the judgment itself — the hard calls, measured and attributed.

Show us the calls you're unsure about.

Bring your hardest moderation cases to a demo — the ones automation keeps getting wrong — and we'll show you the loop working on them.

Book a demo